Shipping policy



We proudly ship Australia-wide and aim to dispatch all orders as quickly as possible.

Processing Times

Orders are typically produced and shipped within 3 business days.

Please note that large, bulk, or highly customised orders may require additional production time. If this applies to your order, we will contact you with an updated timeframe.

Shipping Rates

  • Free Standard Shipping on all orders over $100 AUD
  • Standard Shipping: Flat rate of $10 AUD
  • Express Shipping: From $20 AUD

Please note that express shipping costs may vary depending on your location and state.

Delivery Estimates

Delivery timeframes are estimates only and may vary depending on:

  • Your location
  • Courier delays
  • Peak periods and public holidays
  • Weather or unforeseen circumstances

Once your order has been dispatched, you will receive tracking information via email.

Shipping Address

Please ensure all shipping details are entered correctly at checkout. We are not responsible for delays or lost parcels resulting from incorrect address information supplied by the customer.

Damaged or Lost Parcels

If your parcel arrives damaged or appears lost in transit, please contact us as soon as possible so we can assist in resolving the issue.

Questions

If you have any questions regarding shipping or delivery, please contact us via our Contact Page or email us at info@thehousesignco.com.au